SCHEDULING AND DISPATCHING

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SCHEDULING AND
DISPATCHING

As in-person field operations continue to become a competitive differential, we offer a powerful scheduling and dispatch solution where your entire workforce is synced, the tasks quickly distributed, and your customers happy. This feature calculates all the variables that may impact travel, such as predictive traffic, route optimization, and real-time traffic updates.

Our platform transcends simple scheduling by devising strategic ways of controlling field service dispatch details to get assignments completed effectively for sustained business growth.

Features of scheduling and dispatch software

Knowledge of every technician’s availability and location
Field technician duty planning
Job overview and customer information
Curtails under-booking and overbooking
Electronic assignment alerts
Integration with Google calendar

Knowledge of every technician’s availability

Have an overview of your team’s duty plan in an easy-to-understand chart. This enables you to monitor workers’ schedules, know the whereabouts of a particular worker at any given time, and project their availability for future tasks.

Individual or team view

Many enterprises have teams of people that collaborate on certain types of jobs. We make work planning and designation easy. Simply select your teams and you can get an all-inclusive outlook when delegating tasks.

Plan recurrent tasks & contracts

Our functionality is suited for customers with highly iterative jobs that demand continuous scheduling. Schedule and designate the task, inform us on how often it should be repeated, and imminent tasks will be included in the schedule.

Curtails underbooking

Underbooking is one thing a businessperson should avoid especially if you’re dealing with a system that has several distribution or supply channels. Sometimes, you allocate all the channels, while some channels remain un-deployed. With an integrated channel manager like Smart Deskpal, you can optimize the inventory manager to automatically update you on the availability of all distribution channels under your watch in real-time.

Integrated view for easy dispatch

Having a single, broad-based outlook gives you more control of dispatch undertakings. Our “task view” allows you to see all vacant tasks as well as the crew’s availability, for easy delegation eliminating unintentional double-booking. You wouldn’t want to lose business because of flimsy clerical errors.

Curtails overbooking

In a business where you over-allocate spaces or units to maximize profits but encounter low deals, Smart Deskpal can prevent revenue loss by helping you keep track of availability situations by making smarter forecasts based on historical data to ensure deals on allocated units are guaranteed.

Frequently Asked Questions

Smart Deskpal is a field service management software that is optimized to cater for the needs of various industries such as HVAC and Refrigeration, Fire And Life Safety, Security System Businesses, Medical Equipment Businesses, IT & Communications Service Firms, Construction Companies, Oil & Gas Enterprises, Electrical Contractors, Facilities Management companies and lots more.

 

 

 

Field service management is the practice of coordinating field service operations, including the scheduling of work orders, dispatching servicemen, tracking work hours, job statuses, and invoicing completed tasks.

 

 

Smart Deskpal is available on Android and iOS devices. The availability of our software on your smartphone devices makes it easy to set up and manage team activities on the go. Even better is the fact that the program synchronizes automatically with our web application, making sure that your crew is kept in the loop every time.

 

 

 

No matter the size of your personnel, Smart Deskpal helps you simplify your operations by automation. It also helps you manage personnel activity to boost your enterprise’s productivity, increase revenues, and facilitate customer satisfaction.

 

 

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Integrations Built for your Workflow

Smart DeskPal seamlessly integrates with your favorite apps and software so you can focus on what you do best—running your business.

Paypal

PayPal makes it easy to get paid securely wherever you do business. Collect payments in the field or online.

Square

Process all major credit cards and get paid fast with Square. Collect payments online or use the free Square reader to get paid in the field.

Quickbooks

QuickBooks is easy-to-use online accounting software for small businesses. QuickBooks organizes all your bookkeeping and accounting.

Stripe

Accept payments online or in the field with Smart DeskPal Stripe integration. Stripe handles billions of dollars in transactions every year around the world.