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In line with customers expecting more output and faster response times for their requests, we have upgraded our customer service with software that can allow your customers to manage their profiles, receive updates on tasks, view technician location, task status, and get more services. This is a huge improvement from call-ins, which is wastes time, leading to poor customer experience. Our platform is a customer gateway that can be synchronized with your website in simple procedures.

Features of our customer portal

Easy to create
Reduces call frequency
Avails clients access to their service timeline
Clients can pay for charges due over the web
Clients can make new service requests over the web

Easy to create

Create a customer control panel and synchronize it with your website in a few, easy steps

Transfer and assess documents

Our top-ranked customer portal makes it easy to forward documents for your customer to evaluate, streamlining entire processes and curtailing the need for paperwork.

Clients can access service timeline

The portal also allows the customer to view the job outline for forthcoming services. You can view appointments and job information linked to the task to ensure that all parties are in agreement.

Access your service timeline

Customers can view details of every activity in the portal. This is to ensure high-quality field service underlined by customer control.

Real-time status updating

If customers had their way, they would prefer to watch the team as their work is being done. Our customer portal makes over-the-shoulder monitoring possible as you will receive live updates on the job status.

Real-time status updating

Our customer portal keeps communication with your customers intact to achieve great things together. It creates an added layer of trust and fosters brand loyalty.

Make new service requests online

The portal helps you request new services over the internet. When the service request is registered, our software will send you an alert in real-time. At the same time, the software will send your customers an email notification to let them know that the request is being processed.

Frequently Asked Questions

Smart Deskpal is a field service management software that is optimized to cater for the needs of various industries such as HVAC and Refrigeration, Fire And Life Safety, Security System Businesses, Medical Equipment Businesses, IT & Communications Service Firms, Construction Companies, Oil & Gas Enterprises, Electrical Contractors, Facilities Management companies and lots more.




Field service management is the practice of coordinating field service operations, including the scheduling of work orders, dispatching servicemen, tracking work hours, job statuses, and invoicing completed tasks.



Smart Deskpal is available on Android and iOS devices. The availability of our software on your smartphone devices makes it easy to set up and manage team activities on the go. Even better is the fact that the program synchronizes automatically with our web application, making sure that your crew is kept in the loop every time.




No matter the size of your personnel, Smart Deskpal helps you simplify your operations by automation. It also helps you manage personnel activity to boost your enterprise’s productivity, increase revenues, and facilitate customer satisfaction.



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Integrations Built for your Workflow

Smart DeskPal seamlessly integrates with your favorite apps and software so you can focus on what you do best—running your business.


PayPal makes it easy to get paid securely wherever you do business. Collect payments in the field or online.


Process all major credit cards and get paid fast with Square. Collect payments online or use the free Square reader to get paid in the field.


QuickBooks is easy-to-use online accounting software for small businesses. QuickBooks organizes all your bookkeeping and accounting.


Accept payments online or in the field with Smart DeskPal Stripe integration. Stripe handles billions of dollars in transactions every year around the world.